Last updated: 20/10/2026

At TeleNurse Plus we respect your privacy. This page explains what information we collect, why, how long we keep it and what rights you have, in line with the EU General Data Protection Regulation 2016/679 (GDPR) and Greek Law 4624/2019. The Greek version of this policy prevails in case of any discrepancy.

1. Data controller

Petropoulos Ioannis, trading as «TeleNurse Plus» (sole proprietorship)
196 Andrea Syngrou Avenue, 176 71 Kallithea, Athens, Greece
Tel. +30 210 4405561 · Email: info@telenurseplus.gr
VAT No.: 144699745 · Tax Office: KEFODE Attikis
Data Protection Officer: Petropoulos Ioannis, info@telenurseplus.gr

2. What information we collect

• Through the contact form: full name, phone number, email and whatever you write in your message.
• When you become a client: contact details and visit address, billing details, and the health information needed for your care. This may include medical instructions, readings from remote monitoring devices (e.g. holter, SOS watch) and nursing care notes.
• When you browse the site: technical data (IP address, device type, pages visited) through cookies. See section 8.

Please do not send medical documents or detailed health information through the form. We will ask for them in a secure way when needed.

3. Why we use it and on what legal basis

Purpose	Legal basis
Replying to your request and sending a quote	Steps prior to entering into a contract (Article 6(1)(b) GDPR)
Providing nursing care and remote monitoring	Performance of a contract (Article 6(1)(b)) and, for health data, the provision of health care by a health professional bound by professional secrecy (Article 9(2)(h) and 9(3))
Notifying family or emergency services after an SOS call	Performance of a contract and protection of vital interests (Article 9(2)(c))
Invoicing and tax obligations	Legal obligation (Article 6(1)(c))
Website visitor statistics	Your consent through the cookie banner (Article 6(1)(a))

We do not sell your information and we do not use it for third-party advertising.

4. Who has access

Only those who need it, under a confidentiality agreement:

• the TeleNurse Plus nurses who care for you;
• your attending physician, when you ask us to or when your care requires it;
• software and device providers who process data on our behalf: website and email hosting, client management system, remote monitoring and device platforms;
• our accountant, for invoicing;
• public authorities, when required by law.

5. Transfers outside the European Union

Your information is normally stored in the EU. Some tools (e.g. Google Analytics) may transfer technical data to the United States, on the basis of the EU–US Data Privacy Framework or standard contractual clauses. This only happens if you accept the relevant cookies.

6. How long we keep it

• Form requests that did not lead to a collaboration: up to 12 months.
• Care records and health data: for as long as the collaboration lasts and afterwards for as long as required by applicable law.
• Invoices and receipts: for as long as required by tax law.
• Cookies: as stated in the cookie banner.

7. How we protect it

The site uses encryption (HTTPS). Access to our systems is only possible with personal passwords and only by authorised people. Our partners are contractually bound to keep data secure.

8. Cookies

The site uses essential cookies for it to work and, only with your consent, statistics cookies (Google Analytics). You can change your choice at any time from the cookie icon at the bottom of the page.

9. Your rights

You have the right to request:

• access to your information;
• correction or deletion;
• restriction of processing;
• data portability;
• to object to processing;
• to withdraw your consent at any time.

Send us an email at info@telenurseplus.gr and we will reply within one month. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr, 1-3 Kifisias Avenue, 115 23 Athens).

10. Changes

If this policy changes, we will update this page and the date at the top.